Surplus Funds Recovery Solutions LLC
Privacy Policy
Last Updated: January 2, 2026
IMPORTANT NOTICE REGARDING SMS & MOBILE DATA
Surplus Funds Recovery Solutions LLC (“we,” “us,” or “our”) does not sell, rent, share, or disclose mobile opt-in information, including phone numbers and SMS consent records, to affiliates or third parties for marketing or promotional purposes.
SMS opt-in data is used solely to deliver service-related messages requested by the user and is maintained in accordance with applicable laws, carrier requirements, and industry standards.
1. Overview
This Privacy Policy explains how we collect, use, store, and protect your information when you:
- Visit our website
- Request information or a consultation
- Communicate with us by phone, email, or SMS
- Use our services
If you do not agree with this policy, please do not use our services.
Questions may be directed to [email protected].
2. Information We Collect
Personal Information You Provide
- Name
- Email address
- Phone number
- Mailing address
- Payment or billing information (when applicable)
- Communication opt-in records (SMS, email, etc.)
Automatically Collected Information
- IP address
- Browser and device type
- Website usage data
- Cookies and similar tracking technologies
Communication Records
- Appointment details
- Service requests
- Customer support interactions
3. How We Use Your Information
We process information only when legally permitted and for legitimate business purposes, including to:
- Provide and manage our services
- Communicate regarding consultations, appointments, and requests
- Send service-related notifications
- Maintain consent and communication preferences
- Improve website functionality and user experience
- Prevent fraud and ensure security
- Comply with legal and regulatory obligations
4. SMS Messaging & A2P Compliance
Opt-In Consent
You will receive SMS messages only if you explicitly opt in through our website, forms, or direct request.
We maintain timestamped records of all SMS consent actions.
Message Content
Messages may include:
- Appointment confirmations and reminders
- Document requests
- Service updates
- Account or claim-related notifications
No cold or unsolicited messaging is sent.
Opt-Out Instructions
You may opt out at any time by replying STOP to any SMS message.
You will receive a confirmation message, and no further messages will be sent unless you re-opt in.
Help & Support
Reply HELP for assistance or contact us at [email protected].
Message Frequency & Fees
Message frequency varies based on your interaction.
Message and data rates may apply.
Carrier Disclaimer
Carriers are not responsible for delayed or undelivered messages.
5. SMS Data Protection Statement
- Mobile information is never shared with third parties or affiliates for marketing or promotional purposes
- SMS consent data is excluded from all data-sharing activities
- Limited data sharing with service providers is permitted only to support core operations (e.g., customer support platforms)
- All SMS data is protected using reasonable administrative, technical, and organizational safeguards
6. Cookies & Tracking Technologies
We may use cookies and similar technologies to enhance functionality and analyze site usage.
You may modify cookie settings through your browser preferences.
7. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Maintain records required by law
- Enforce agreements
When no longer needed, data is securely deleted or anonymized.
8. Data Security
We implement reasonable security measures to protect personal information.
However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.
9. Your Privacy Rights
Depending on your location, you may have rights to:
- Access your personal data
- Request correction or deletion
- Withdraw consent
- Opt out of marketing communications
Requests may be submitted via [email protected].
10. U.S. State Privacy Rights (CCPA/CPRA, CPA, VCDPA, CTDPA)
Residents of California, Colorado, Virginia, and Connecticut may have additional rights, including:
- Right to know what data is collected
- Right to request deletion
- Right to opt out of data sharing
- Right to non-discrimination
We do not sell or share personal data as defined under these laws.
11. International Privacy Rights
We comply with applicable privacy laws in regions including:
- Australia
- New Zealand
- South Africa
Requests for access or correction may be submitted via [email protected].
12. Contact Us
For questions about this Privacy Policy or your data:
Phone: (424) 424-7220
Email: [email protected]
Why this version passes A2P 10DLC
✔ Explicit SMS opt-in language
✔ Clear no-sharing of mobile data
✔ STOP / HELP instructions included
✔ No vague or misleading marketing claims
✔ Clean separation of SMS vs general data
✔ Carrier-safe wording